What We Do

Experience

Our user experience services help our clients understand their users: what these users want from a website, and how they want it delivered.

These services include business requirements; user research; user personas; goals and scenarios; user, task and site flows; site maps; navigation and labelling; page descriptions; wireframes; use cases; and usability testing.

Our expertise and experience includes: non-profit websites, ecommerce websites, email communications, business services websites, intranets and extranets, search engines, reporting tools, information management tools, and content websites.

Related Projects

  1. Stephen Edwards Construction

    New website for a BC based residential home construction company – the essentials.

  2. Pensioners Concerned

    A new website for a volunteer non profit organization and community partner in the Canada Revenue Agency (CRA) Community Volunteer Income Tax Program (CVITP).

  3. Cataraqui Archaeological Research Foundation

    Re-designed website for a local non-profit archaeological organization.

  4. Wilkinson & Company LLP

    Designed, developed and tested a HTML email template for Wilkinson's email newsletters, set-up and configured MailChimp, imported client's email list from Highrise and sent first newsletter.

  1. Wilkinson & Company LLP

    A new client portal for a local chartered accountants and tax specialists partnership that provides their clients with secure access to financial documents and invoices.

  2. Wilkinson & Company LLP

    Re-designed website for a local chartered accountants and tax specialists partnership.

  3. Cracker Crumbs Studios
    Pam Staples

    A new website for a local artist that includes a paintings and illustrations gallery and a graphic design portfolio.

  4. Queen's University School of Kinesiology and Health Studies
    Re-designed website for the Faculty so that it is easier for visitors to find information and staff to update the site.
  1. The MotHERS Program

    A new website for a program providing information for women who are contemplating pregnancy, are pregnant or are now new mothers.

  2. Healthy Insulation Services

    Re-designed website for local spray foam insulation company to help improve search engine rankings.

  3. WTC Communications

    Re-designed website for local telecommunications company so that it is easier for visitors to find information and client to update the site.

  4. A new website for two Ontario toy stores that provides information for customers including events, products, store location and hours, and an integrated MailChimp mailing list sign up forms.

  1. Queen's University Faculty of Arts & Science
    Experience / Technology

    A simple web-based application that allows students to request a change of program/plan(s).

  2. Susanne Langlois

    Converted static website to Drupal, an open source content management platform, and added a paintings and drawings gallery.

  3. Alignyo's Get Aligned Newsletter

    Designed, developed and tested a HTML email template for alignyo's email newsletters, re-configured existing MailChimp account and sent first newsletter.

  4. alignyo

    A new website connecting yogis and yoginis with the best yoga teachers, classes and events in their local community.

  1. Kayan Beauties
    Hector Carosso & Aung Ko Latt

    Re-designed website to help with attracting funding for the final stage of making the Kayan Beauties film.

  2. BC Hydro - 50th Anniversary Rebranding
    50th Anniversary Rebranding
    BC Hydro

    Refresh of email templates to incorporate 50th Anniversary Rebranding, new functionality and additional content elements. Creative design by DDB Canada.

  3. JumpApps - Distributors of vWorkApp
    JumpApps Inc.

    New website for mobile and web application solutions company – the essentials.

  4. Active Orthopedic Solutions

    Re-designed website for local orthotist to include information about the orthopedic solutions they provide and the process of being fitted for orthopedic braces, foot orthotics and shoe modifications.

  1. Town of Gananoque

    Re-designed website for the Town of Gananoque municipality so that it is easier for visitors to find information and Town staff to update the site.

  2. Clarke/Bjorn Sailing Team

    A new website for Richard Clarke and Tyler Bjorn who have teamed up to pursue an Olympic medal in the Star in 2012.

  3. PACE Network
    PACE Network

    Re-designed website for company providing face-to-face business coaching for entrepreneurs and added e-commerce functionality to enable online sales of business tools.

  4. TEDxQueensU

    Re-designed website for a local TEDx event to provide information for attendees, speakers and partners.

  1. Designed, developed and tested a simple HTML email template for CPG's email newsletters, set-up and configured MailChimp, imported client's email list and sent first newsletter.

  2. Missing Structure Video

    A new video animation for a company providing insurance and risk protection solutions that explains how one their programs can lower a company's insurance costs and help them with their long- term profitability.

  3. Corporate Protection Group

    Re-designed website for a company providing insurance and risk protection solutions.

  4. Tom Savage Trio
    Tom Savage

    Re-designed website for a local band – the essentials including integrated event and music feeds from ReverbNation.

  1. Queen's University Faculty of Arts & Science

    Re-designed website to help the Faculty achieve their objective of providing information to target audiences for academic advising and advancement.

  2. New website for a local public market to provide information for market customers including news, vendor information, product availability, recipes, and events.

  3. New website for a local food store supporting local farmers and organic farming principles.

  4. Allen-Detweiler Nursery School

    New website for a local nursery school to provide information for parents of prospective students and updates for parents of current students.

  1. Explore the Arch

    New website for a non-profit organization including web architecture for program initiative, branding for Explore the Arch and integration of GIS trails information.

  2. Wind Athletes Canada

    New website for a non-profit organization – the essentials including photo and video galleries.

  3. Susanne Langlois

    New website for a local artist showcasing her paintings and drawings.

  4. Beaconsfield Inn
    Search Engine Optimization

    Audit and review of website, recoded to provide consistent navigation, user friendly galleries and tours, improve website performance and search engine accessibility and discoverability including valid HTML, flash and image optimisation and search engine optimisation.

  1. Sarah Fairbairn

    Redesigned website for a local makeup artist – the essentials including photo galleries.

  2. Active Orthopedic Solutions

    New website for orthotist and occupational therapist – the essentials.

  3. Jumphost
    Jumphost

    New website for a local full service web hosting company including a custom built CRM system.

  4. BC Hydro Email Communications Strategy and Process
    Email Communications Strategy and Process
    BC Hydro

    Develop an email communications strategy, create list hygiene policy, email branding, design concepts for emails, content plans, metrics plan and redesign reports, new process for evaluation and requirements for new email communications platform.

  1. Une École Pour Tous

    New website for a local Montessori school to provide information for parents of prospective students and updates for parents of current students.

  2. Roots Down Organic Farm

    Re-designed website for 2008 CSA season including new functionality allowing for simple website maintenance and updating to be done by client.

  3. Michael Preston Design

    New website for residential architect – the essentials.

  4. ShipConnect
    ShipConnect
    FusionWare

    Website user experience, creative design and interface development for a company making difficult shipments easy including a real-time online packaging and shipping estimator for difficult-to-ship items.

  1. BC Hydro Intranet
    Intranet
    BC Hydro

    Review of Generation's intranet including usability, design, navigation, content and information retrieval, gathering of requirements for updating intranet and delivery of new information architecture and wireframes.

  2. BC Hydro Information Management
    Information Management
    BC Hydro
    Consulting / Experience

    Delivery of strategy, requirements, project plans and budget for migrating Generation to a new web based information management platform including intranet content management, document management and records management.

  3. BC Hydro Business Performance Reporting
    Business Performance Reporting
    BC Hydro
    Consulting / Experience

    Evaluation of Generation's existing business performance reporting solution, gathering of requirements for new web-enabled business performance reporting platform and 'proof of concept' implementation.

  4. Vancouver Coastal Health Information Retrieval
    Information Retrieval

    Appraisal of an existing intranet and internet information retrieval solution, development of information profiles, delivery of new information retrieval strategy, gathering of requirements for search engine and vendor assessment.